As the Coronavirus (COVID-19) situation continues to evolve, broad trends include Work From Home initiatives and preparation for office closures.
As such, following are observations and prescriptive recommendations as they relate to Networking Remote Access & Unified Communications, including:
1. What We See Companies Doing
2. What We Recommend
3. How We Can Help
While this is a prescriptive list, it is not exhaustive and there may be more specific recommendations based on your environment.
If you are a Fidelus Managed Services client and would like to engage via the Managed Services team please open a Service Request here or call 1-866-343-3587 option 1 for Technical Assistance Center.
If not, please email ResponseTeam@fidelus.com or contact us via your account team.
- Increasing the VPN subnet sizes in configurations
Network Remote Access:
Refer to previous list
- Redundant access for remote devices
- Configuring two-factor authentication for VPN.
- Revisiting the security posture of the firewalls to make sure communication is working that normally would be underutilized.
- Migrating in-office security such as ISE posture compliance to the VPN.
Confirming enterprise laptops used in remote office scenarios are provisioned with malware protection since home firewalls lack such security (i.e. Cisco AMP)
Unified Communications Clients
Explore expanding or deploying Unified Communications Clients such as Jabber, Webex teams for voice, video, messaging and web-sharing on desktop and mobile devices
Explore the use of tools like Webex for audio bridges, web collaboration and video to stay connected and productive through the period of remote working
Phones / Headsets
Explore acquiring hard-phones for remote workers to provide a rich collaboration experience from home. Acquire high quality headsets to prevent poor quality on audio and video calls.
Create new or update auto attendant/voicemail messaging (personal/company).
Ensure agents can work from home including the ability to receive contact center calls and provide remote support
The Fidelus team can assist with all recommendations above. Also, for consideration:
- Audit and Testing Services:
Assist with creating and running test plan to validate remote working capabilities
- Remediation Services:
Work with your team to implement any identified and necessary remediation steps to ensure remote workers have access to all of the necessary resources
Our team is prepared to help procure any additional equipment or software required for this initiative
- Assist in setting up Webex trials
Unsure of what the best plan for your business is? Please email us your questions at ResponseTeam@fidelus.com or contact us via your account team.