Empowering the Modern Workforce With Unified Communications

Organizations of all shapes and sizes across the globe are in previously uncharted territory as our modern workforce continues to evolve rapidly with new technologies. This is perhaps especially true when discussing the scramble in recent years to adapt to business changes necessitated by the pandemic.

Finding ways to promote positive collaboration, motivation, communication, and operational efficiency can be a daunting challenge even within a traditional office environment, but when newly remote or hybrid workplaces are thrown into the mix, that obstacle only doubles in size. The strategies employed by business leaders to overcome these hurdles will play a crucial role in the longevity of their success and the future of our modern workforce.

For workers in any environment to maintain a sense of empowerment and collaboration, proper communication is key. Unfortunately, 86% of employees in a recent survey felt that a current lack of collaboration and ineffective communication practices were responsible for the majority of workplace failures, but only 13% had access to some form of collaboration software.

Rather than focusing on a one-size-fits-all approach or a hodgepodge of incongruous technologies, cloud-based Unified Communications solutions have a proven track record of equipping businesses with the right set of tools to work effectively from anywhere.

How many times have you wished that you had more hours in the day or at least two other hands to juggle your work? Being able to lean on your team for support can sometimes mean the difference between a goal’s success or failure. Whether that is ensuring your projects are covered while away at a conference or the ability to conduct brainstorming sessions with your team for ways to tackle a unique obstacle, unified communications offer a myriad of tools that empower employees to come together under any circumstances.

For instance, if an in-depth question or technical issue arises at any point during traditional messaging, team members can easily call one another directly from the same platform to get instant clarification, eliminating potential bottlenecks. Visual collaboration is especially important in this regard as it provides a valuable way to share screens, present information, and navigate around technical topics with ease that might be difficult to explain in writing.

In the words of Winston Churchill, “The difference between mere management and true leadership is communication.”

Successful leadership is a direct result of effective communication. The ability to motivate your team, celebrate successes, provide support, and foster an environment of positivity plays an essential role in the realization of both short-term and long-term goals.

A robust unified communications solution facilitates quick one-on-one conversations between a manager and their employee from anywhere, at any time. It enables you to deliver timely feedback, conduct weekly team-building exercises, or collaborate in real-time on documents as you roadmap upcoming projects.

Furthermore, the human element associated with drawing context clues from hearing someone’s tone of voice or reading their facial expressions can make all the difference in the world. Communication technologies equip leaders to better understand, empathize and engage with employees’ business and personal goals.

A great Unified Communications as a Service (UCaaS) solution simplifies interactions for all levels of technical savviness, making it easier than ever before to both deploy and use new platforms. Tool and features can easily be switched between from one method of communication to another within a single session, reducing downtime and frustration.

Let’s say that you have a co-worker reach out to you via instant messaging with a question, but the answer is more in-depth than they might have anticipated. From the same working window that you were already using to chat, you can connect with a phone call at the push of a button. What happens when that co-worker then requests that you show them where to also find that information in the future? Then your audio call can easily be changed to a video conference that allows you to share your screen and even record the impromptu walkthrough for later use. What could have been a costly bottleneck has thus been reduced to mere minutes.

The best part is that this form of communication can be easily used on a desktop, laptop, tablet, or smartphone.

A paradigm shift of this magnitude normally occurs at a much slower pace, but research is showing that the global adoption of UCaaS is increasing at an exponential rate. In fact, the International Data Corporation reported last year that the worldwide market grew a whopping 29.2% in 2020 alone. Similarly, Nemertes Research found that organizations’ adoption of cloud applications and unified communication solutions increased by 42%.

The first step to adopting a powerful unified communications solution to empower your workforce is to partner with a firm that you can trust. To find out more about UCaaS and what an authentic trusted advisor can do for your business needs, please contact Fidelus Technologies at 1.866.343.3587 or visit www.fidelus.com/contact-us.