A Good Offense is Your Best Defense: Proactive Managed Services VS Break-Fix

Small to medium-sized business are juggling just as many priorities and demands as a large enterprise, but they don’t have the staff to efficiently tackle all of the tasks. You’re focused on finding and keeping your customers, improving efficiencies to reduce expenses, providing exceptional customer service, meeting compliance and government regulations, and successfully growing your business. While technology can help your business streamline your process and increase productivity, it also creates its own set of challenges that must be managed and overcome. You might feel like your team is simply playing defense in the business world – reacting to problems as they come up, and as a result, you’re not really moving forward toward reaching your business goals.

It’s time to consider that having a good offense is actually your best defense when it comes to technology and improving your organization’s efficiency. Proactive managed services offer many benefits compared to the typical reactive IT environment where you only fix things as they are broken.

Here’s what you can expect when you work with a proactive managed services provider instead of handling all of your IT in-house or only calling for outside help in a break-fix environment:

  • Problems resolved before they’re a catastrophe.When your systems are monitored 24 hours a day, 7 days a week year-round, problems with software or the network can be identified and resolved before they affect employee productivity. In a break-fix environment, calls for outside tech help may not be answered immediately – leading to downtime and chaos for employees.
  • IT expenses you can budget for.In a break-fix environment, when something goes wrong and you call an outside “IT” guy to assist your IT department, you have no idea what to expect in terms of costs. Managed services are billed at a flat, monthly rate, so you aren’t faced with steep bills when something breaks.
  • Experts in all things IT.Your internal IT staff will need ongoing education and certifications to stay up to date with an industry that changes at the speed of light. Not only is this expensive for most small to medium-sized businesses, but the experience the team gets is generally limited to what they see within your own four walls. When you work with a managed services provider, you can feel confident that you’re working with experts who have seen just about everything as they’ve worked with a wide variety of businesses across all industries – and they’re prepared to resolve it faster and more affordably than individuals who have to gain the experience and knowledge before they can take action.

Up Your Game and Get the Competitive Edge

Smaller businesses rarely have the budget to employ the same level of in-house IT support that larger businesses enjoy. When you work with a managed services provider like Fidelus Technologies, you’ll experience enterprise-level solutions with managed costs and economies of scale that allow you to compete with larger businesses.

Fidelus Technologies, based out of New York City is a Professional and Managed Information Technology Services company focused on customer success and business efficiency . Our services provide seamless networking, data center, wireless, security and unified communications expertise for medium and enterprise sized businesses.  We have a consultative life cycle approach that includes requirements gathering, assessments, solution design, planning, project management, engineering, adoption and evolution (training) services to fully support the IT needs of your organization.

If you’re looking for more information on how Fidelus can support your organization with proactive managed IT services, please contact us here.