You need a reliable network for both new client acquisition and for retaining current clients. Most businesses rely on the network to process customer orders and maintain client records. Communication between your business and your customers is vital, and it depends significantly on your network infrastructure. Consider your network infrastructure to be the backbone of […]
Tag Archives: UCC
Collaboration Technology, Managed Services, Professional Services
The Hardphone vs. Softphone VoIP Debate
21
Dec
Dec
Voice over Internet Protocol, or VoIP, is technology that makes it possible to use the IP network to make phone calls with IP or VoIP phones. VoIP phones are either hardphones or softphones. What’s the difference between the two categories of phones and how do you choose the right IP phone for your business’ needs? […]
Managed Services, Professional Services, Uncategorized
5 Considerations When Choosing a Business IM Platform to Encourage User Adoption
18
Dec
Dec
Buying a business communication platform is a big deal for an organization. It can sometimes be a big culture shock and the thought of instant messaging in the workplace will mean something different to each employee of your organization. Some will embrace it, but for the wrong reasons. Some will completely forget about it. Some will flat out resent […]
Collaboration Technology, Managed Services
The 3 Elements of an Effective Unified Communications and Collaboration Strategy
14
Nov
Nov
As businesses begin to transform their communications from telephony to a unified communications and collaboration (UCC) strategy, they achieve the benefits of lower costs and increased productivity. Organizations require strong communications and collaboration for success. It encourages effective interactions between team members and enables remote employees to communicate as though they are in the same […]
13
Nov
Nov
Information Technology teams are always on the lookout for technology that will protect the resources of the organization, support the needs of the employees, and put plans and procedures into place to control access to sensitive information. When the internal IT team is unable to completely serve the needs of the organization, it puts the […]
18
Oct
Oct
Small to medium-sized business are juggling just as many priorities and demands as a large enterprise, but they don’t have the staff to efficiently tackle all of the tasks. You’re focused on finding and keeping your customers, improving efficiencies to reduce expenses, providing exceptional customer service, meeting compliance and government regulations, and successfully growing your […]
12
Oct
Oct
Video conferencing was once only used for major corporations, and even then, it was mostly just the top executives. Today, 76% of organizations use video conferencing solutions in the workplace, and 56% say they participate in video calls on a weekly basis. Video conferencing offers all businesses a variety of benefits that range from increased productivity, […]
Collaboration Technology, Managed Services, Tech Tips
Consistent User Experience Improves Communication from Any Location
11
Oct
Oct
User experience matters greatly in all aspects of business but it matters even more when trying to communicate effectively from multiple locations. Your team should have a consistent experience from any location and any device. If the quality of audio or video is substandard, that leaves the door open for miscommunications, poor first impressions with […]
Collaboration Technology, Managed Services, Tech Tips
Communication Tools That Grow with Your Organization
10
Oct
Oct
Meeting the needs of the modern workplace requires communications that grow alongside your organization. A start-up business doesn’t need and often can’t afford a full on-premises communications suite, but it needs a solution that allows it to grow as the business grows without having to continually invest in new. There are some cloud-based communications solutions offering scalability […]
06
Sep
Sep
According to recent research, the managed services market size is expected to grow from 152.45B USD in 2017 to 257.84B USD by 2022, with an annual growth rate of 11.1% during that forecast period. The contributing factors are growing IT infrastructures, the growing number of compliances and the increase in cloud-based adoption of tools and […]